At USA Outdoor Furniture we offer a 30 day return policy to ensure your purchase meets your expectations. We understand that purchasing patio furnishings and accessories is a significant investment, and we are dedicated to ensuring a seamless and worry-free shopping experience. Should a product not meet your expectations or needs, our service team is dedicated to assisting you in reaching a resolution or facilitating a return.
Only items that are in their originally packaging and have not been used are eligible for returns. If you wish to return an order, the customer is responsible for the return shipping charges and a 20% Restocking Fee. Replacement cushions are not returnable.
To return your purchase within 30 days of receipt please follow the following steps:
- Email email@example.com with the subject of the email “Product Return”. Please include your full name, order number, and the product(s) you plan to return. Or call (800)598-5816 to request an RMA.
- All returned products must be in original condition and packaging. If products are not in original condition or packaging additional charges may apply.
- Please email the tracking number to firstname.lastname@example.org to insure prompt service for your refund.
- We are not responsible for refunds on shipping and handling charges, unless it is an error on our behalf.